> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mindosoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Business API coexistence

> Connect your WhatsApp Business app with MINDO using the same number, without stopping using the application.

At **MINDO**, we understand that many companies want to take advantage of automation and CRM integration without stopping using the traditional **WhatsApp Business** application. That's why we clearly explain what **WhatsApp Business API coexistence** is, how it works, and what the requirements are to activate it on our platform.

## What is WhatsApp Business API coexistence?

**WhatsApp Business API coexistence** allows you to connect your WhatsApp Business application directly to **MINDO** through Meta's official API, using the same phone number.

Thanks to this feature, you can continue using the WhatsApp Business app on your phone while unlocking new capabilities in MINDO, such as message automation, contact synchronization, lead tracking, team management, and advanced reporting.

This is ideal for companies that want to **adopt API-based workflows without abandoning the application** they already use every day.

## What you can do with coexistence in MINDO

With coexistence active, you can:

* **Connect your WhatsApp Business number to MINDO without leaving the app.**
* **Send and receive messages from both platforms** without losing information.
* **See in MINDO the messages sent from the app** as echo messages, to maintain complete traceability.
* **Use MINDO's advanced features**, such as automated responses, CRM integration, performance metrics, team visibility, and more.

<Warning>
  Currently, full synchronization of message history and contacts is not available. Messages prior to the connection will not be shown in MINDO.
</Warning>

## Requirements to enable coexistence

To activate coexistence between your WhatsApp Business account and MINDO, some requirements defined by Meta and by the platform's technical configuration must be met:

<Steps>
  <Step title="Active use of the WhatsApp Business application">
    Meta reviews the history and quality of messaging activity before approving coexistence.
  </Step>

  <Step title="Updated app version">
    You must have version **2.24.17 or later** of WhatsApp Business installed.
  </Step>

  <Step title="Number added to Meta Business Manager">
    Your WhatsApp number must be correctly linked to your **Meta Business Manager** account.
  </Step>

  <Step title="Supported location">
    Currently, coexistence is not available in some countries such as Nigeria and South Africa.
  </Step>

  <Step title="Consistent activity">
    You need to open the WhatsApp Business app **at least once every 14 days**. If you don't, Meta may remove the connection, affecting message delivery in MINDO.
  </Step>
</Steps>

## How coexistence works within MINDO

When you activate coexistence, MINDO connects directly to the WhatsApp Business API to manage the messages your number receives and sends.

* If you send or reply from the **WhatsApp Business app**, MINDO will show that message as an **echo**, reflecting the user's activity.
* If you send a message from **MINDO**, the customer will see it normally in their WhatsApp chat.
* Both channels remain synchronized, so your team can work with full visibility and control.

This way, you can keep using the mobile app while MINDO automates processes, records conversations, and generates reports within your CRM.

## Advantages of coexistence with MINDO

<CardGroup cols={2}>
  <Card title="No interruptions" icon="mobile">
    You don't need to abandon the WhatsApp Business app.
  </Card>

  <Card title="Automation and metrics" icon="robot">
    Use MINDO to automate tasks, track leads, and measure results.
  </Card>

  <Card title="Gradual transition" icon="arrow-right">
    Achieve a gradual transition to full API usage.
  </Card>

  <Card title="Hybrid work" icon="users">
    Your team can work from the app or from MINDO's web panel.
  </Card>
</CardGroup>

## Important considerations

<Note>
  * Synchronization of history prior to the connection is not available at this time.
  * Approval depends on Meta and the status of your account.
  * If the app is not opened for 14 days, Meta may suspend the connection.
  * Coexistence is only available for verified and active accounts.
</Note>

## In summary

**WhatsApp Business API coexistence** in **MINDO** allows you to use the same number in both the WhatsApp Business app and our platform connected to the official API. It's a practical solution for combining the traditional messaging experience with the advantages of automation, CRM, and centralized management.

If you're ready to connect your account, follow the [step-by-step guide to connect via coexistence](/en/guias/conectar-coexistencia).