> ## Documentation Index > Fetch the complete documentation index at: https://docs.mindosoftware.com/llms.txt > Use this file to discover all available pages before exploring further. # Mark chats as seen > Set your company's policy to decide when a chat is marked as seen (read) in your inbox Every team works differently. Some want a chat to keep showing as **pending** until the responsible person handles it; others prefer the "unread" mark to clear as soon as someone —or the AI agent— replies. Now **each company defines its own policy** for when a chat counts as seen. These options are only visible to company **administrators**, and they are a **per-company** setting: if you manage several companies, each one has its own. Every option **saves itself** when you select it (there is no "Save" button). ## Where to configure it In the left menu, at the very bottom, click **Settings** (the gear ⚙️). Open Settings from the side menu Inside Settings, open the **Team** section and, at the top, choose the **Assignment** tab. Below you'll find two new blocks. Assignment tab in the Team section ## The two decisions They are two **independent** options: when a chat is marked seen **on reply** and when it's marked seen **on open**. Blocks for marking a chat as seen on reply and on open ### Mark chat as seen on reply Defines which **outgoing replies** clear the "unread" mark: Options: Agent and human, Human only, AI Agent only, Never * **Agent and human** (default): any reply —from the AI agent or a person— marks the chat as seen. * **Human only**: only when a team member replies. If the bot answers, the chat stays pending. Ideal when you want to **review everything the AI agent replies**: even if the bot already answered, the chat stays pending so someone reads and checks what it said. * **AI Agent only**: only the bot's automatic replies mark it as seen. * **Never**: no reply marks it; the chat only clears on open or with the manual button. ### Mark chat as seen on open Defines **who** marks the chat just by opening it: Options: Everyone, Assignee only, Nobody * **Everyone** (default): any user who opens the chat marks it as seen. * **Assignee only**: only the user the chat is assigned to marks it. If someone else opens it, it stays unread. * **Nobody**: opening never marks it; it only clears with a reply or the manual button. **Special case:** with **Assignee only**, if the chat has no one assigned, opening it doesn't mark it (there's no assignee to do it). That chat only clears when an outgoing reply is sent (if the on-reply option allows it) or when someone marks it manually. ## How it looks in the inbox The indicator that changes is the chat's **"unread"** mark: the **blue dot** in the list and the **"Unread"** filter. Depending on your policy, that dot clears sooner or later. Unread indicator (blue dot) and Unread filter in the inbox This has **nothing** to do with WhatsApp's delivered/read ticks. It only affects the chat's "unread" indicator inside your inbox. ## The manual button is always there Whatever the policy, inside every chat you have the **"Mark as unread"** button (and mark as read) to do it by hand whenever you want. Mark as unread button inside the chat ## Use cases **Assignee only** + **Human only**. The chat stays pending until its owner opens or replies; another person peeking at it doesn't clear it. **Human only** on reply. Even if the bot answers, the chat stays pending, so no one leaves the AI's reply unreviewed. **Everyone** + **Agent and human**. As soon as someone or the bot touches the chat, the "unread" mark disappears. **Nobody** + **Never**. The "unread" mark only clears with the manual button. ## Frequently asked questions No. It only affects the chat's **"unread"** indicator inside your inbox. WhatsApp's ticks are a separate thing and aren't touched. Choose **Human only** in "Mark chat as seen on reply". That way, even if the bot already answered, the chat stays pending and no one leaves the AI's reply unread. It only clears when a team member replies (or with the manual button). No, it's on purpose. If no one is assigned, there's no "assignee" to mark it on open. That chat clears when an outgoing reply is sent (if the on-reply option allows it) or when someone marks it manually. No. Each option saves itself as soon as you select it. No. It's a **per-company** setting. If you manage several, each has its own policy. Only company **administrators** see these options. Only with the manual **"mark as read"** button inside the chat.