> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mindosoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Suggestion mode

> How to review, approve, or reject the AI agent's responses before they are sent to the user on WhatsApp

**Suggestion mode** is the verification phase before an AI agent goes into production. The agent is active and generates responses to user messages, but it **does not send them automatically** through WhatsApp: the responses appear on the Mindo platform as suggestions for a human operator to review. You decide whether the response is sent as is, or whether you reject it by leaving negative feedback so the Mindo team can correct the agent.

## Demo video

<iframe width="100%" height="400" src="https://www.youtube.com/embed/IdZ3YchOFVY" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

<Note>
  Detailed negative feedback is the main way for the Mindo team to fix and fine-tune the agent before it goes into production. The more specific you are when describing a problem, the faster it can be addressed.
</Note>

## Steps to use suggestion mode

<Steps>
  <Step title="Monitor the chat">
    When you open a chat, you'll see the agent active under the **suggestion mode** label. When the user sends a message, the AI starts generating a response automatically.
  </Step>

  <Step title="Wait for and view the suggestion">
    Once the AI finishes processing, the suggestion appears on the screen.

    <Warning>
      The suggestion is always generated **exclusively for the last message received** in the conversation. If you start typing manually in the text box, the AI-generated suggestion disappears.
    </Warning>
  </Step>

  <Step title="Evaluate the AI response">
    Read the suggestion and decide whether the response is appropriate. You have two paths:

    * **Approve (send)**: if the response looks correct, click send. The message is sent immediately to the user.
    * **Reject (negative feedback)**: if you don't like the response or the agent should have replied differently, click the **dislike** button.
  </Step>

  <Step title="Report errors with negative feedback">
    If you clicked **dislike**, a negative feedback ticket opens:

    1. Write a detailed comment explaining why the response was incorrect and how the agent should have replied.
    2. Click **send feedback**.

    <Warning>
      You must always send the negative feedback **before** replying to the user manually.
    </Warning>
  </Step>

  <Step title="Review previous interactions (optional)">
    As you send messages, you can use the circular icon in the interface to view previous interactions. From that section you can also give **dislike** and send feedback on earlier responses from the agent.
  </Step>
</Steps>

<CardGroup cols={1}>
  <Card title="Go to chat" icon="arrow-up-right-from-square" href="https://app.mindosoftware.com/dashboard/chat">
    Try suggestion mode from the Mindo platform.
  </Card>
</CardGroup>