> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mindosoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Automatic follow-up — Let your agent re-engage idle conversations
> How to enable and configure Follow-ups so your AI agent automatically messages back the customers whose conversation went quiet.
**Automatic follow-up** (the **Follow-ups** section) makes your agent message a customer again when the conversation goes idle —for example, someone asked about a product and never replied. That way you don't lose sales opportunities without having to watch every chat.
## Demo video
## Before you start
* You need an **AI agent** already created.
* You'll enable and configure follow-ups from that agent's settings.
## Steps
Go to the **AI Agents** section from the left menu. On your agent's card, click the **gear** icon to open its settings.
Inside the settings, open the **Capabilities** tab. Scroll down to the **Follow-ups** section ("Automatic follow-up messages post-conversation").
* Turn on the **Follow-ups enabled** switch.
* Choose the **trigger**: when the follow-up fires —when the agent replies or when a teammate writes manually.
* In **Consider chat inactive after (minutes)**, set how many minutes of silence must pass before the conversation is treated as idle.
* Optional: define in which situations to **send** the follow-up (green scenarios) and in which **not** (red scenarios). You can also limit it to an audience and set a sending schedule.
In **Follow-up steps** you see the sequence of messages the agent will send. Each step starts with a **wait** (for example, wait 1 hour) and an **action**: send a text, use a template, classify the customer or close the case. You can edit each step or add new ones.
When you're done, click **Publish** at the top right to save. From that moment the follow-up is active.
## Result
Your agent will re-engage **only** the conversations that went unanswered, following the step sequence you configured. You don't need to do anything else: the follow-up runs automatically every time a chat goes idle.
## FAQ
Not necessarily. With the green and red scenarios you decide when to send the follow-up and when not to (for example, don't send it if the customer already bought or said they're not interested).
Whatever you set in "Consider chat inactive after (minutes)". Only after that silence period is the conversation treated as idle and the follow-up begins.
Yes. Every step in the sequence is editable: you can change the text, pick a template, adjust the wait times, or add and remove steps.
Yes. The follow-up is meant for idle conversations; if the customer writes back, the conversation is no longer idle.
No: remember to click **Publish** when you finish so the configuration becomes active.
