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The AI agent is the assistant that answers your customers’ WhatsApp messages on its own. Turning it on or off is as simple as flipping a switch: when it’s active, it replies automatically based on its configuration; when it’s inactive, it doesn’t answer anything. In this guide we use an agent called Vendedor as an example.

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Demo video

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Before you start

  • You need a created agent (in the example, “Vendedor”).
  • The agent needs a connected WhatsApp session in order to reply. Without a session, even if you turn it on, it won’t receive or answer messages.

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Steps to turn the agent on

1

Go to AI Agents

In the left-hand menu, open AI Agents. You’ll see your “Vendedor” agent with the Inactive label, and on the left the AI Agent Status panel.
AI Agents list with the agent Inactive

The agent shows as Inactive

2

Look at the Agent status switch

Inside that panel is the Agent status switch. When it’s off, it reads “The AI Agent is disabled” and below you’ll see the Inactive label.
Also make sure the WhatsApp session is already connected (the number must appear under “Sessions”).
Agent status switch off

Switch off: the agent is disabled

3

Flip the switch to turn it on

Click the switch. It fills with color and the text changes to “The AI Agent is active and answering queries”. The label below switches to Active.
Agent status switch on

Switch on: the agent is active

4

Done! Your agent is on

At the top, your “Vendedor” agent card now shows the Active label. From this moment, the agent answers the messages coming through the connected session on its own.
Agent with the Active label

The agent is now Active

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How to turn the agent off

To turn it off, flip the same switch again. The text goes back to “The AI Agent is disabled” and the label returns to Inactive. From then on, the agent stops replying automatically and the chats are handled by your team.

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How do I know it worked?

The switch stays on, the text reads “active and answering queries”, and both the agent card and the panel show the Active label.

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Frequently asked questions

The agent starts automatically answering your customers’ WhatsApp messages, based on how it’s configured.
It lets you limit which contacts the agent replies to. If you leave it as “Unassigned”, it applies generally. It’s optional: you can turn the agent on anyway and adjust the audience later.
It’s an alternative: instead of replying on its own, the agent suggests the response so you can approve or discard it before sending. Turn on this mode if you’d rather review every message before it goes out. More info in the Suggestion mode guide.
Check that there’s a connected WhatsApp session (the number must appear under “Sessions”). Without a session, the agent can’t receive or answer messages.
Flip the same switch again and it goes back to Inactive.

Go to AI Agents

Turn your AI agent on or off from the Mindo platform.