Skip to main content
Connecting your Instagram account to Mindo allows you to manage Instagram direct messages from the platform, centralizing customer support in one place.

​
Video tutorial

​
Step by step

1

Go to channel settings

From MINDO, navigate to Settings and then go to the Channels section.
2

Start the connection

Inside Channels, find the Instagram option and click Connect Instagram.Select Connect with Facebook. This will automatically redirect you to the Meta/Facebook account you have connected.
3

Authenticate with Meta/Facebook

  1. Click Continue (you will appear as the portfolio owner) to connect with Instagram.
  2. Press Get Started and select the account you want to link.
  3. Enter your Instagram password.
Make sure to use the Facebook account linked to your business that has access to the pages and Instagram accounts you want to connect.
4

Configure permissions and pages

  1. Once you’ve entered your password, the system will display a screen where you need to choose your business portfolio.
  2. Select the Facebook pages and Instagram accounts that are connected to each other and that you want to grant access to.
  3. Click Continue, then Save, and finally confirm with OK to complete the connection to the platform.
The Instagram accounts you select must be linked to a Facebook page. If your Instagram account doesn’t appear, verify that it’s properly connected to a page from Instagram settings or Meta Business Suite.
5

Verify the connection

To confirm the process was successful, go back to Settings → Channels.You will see that the Instagram account is now active.

Go to connect account

Open the channel settings in MINDO to connect your Instagram account.