Demo video
Templates must be approved by WhatsApp (Meta) before they can be sent. If you want to learn how to build one from scratch, check the Create a WhatsApp template guide.
Steps to send a template from the chat
Open the chat: you'll see the closed-window banner
When you open a conversation where 24 hours have already passed, a banner appears below the messages: “24-hour window expired (Meta restriction)”. Right below it are your templates ready to send (grouped by label, such as campaña_administracion or Test), and on the right the Create and View buttons.To send, simply tap the template you want to use (for example nuevo_mensaje).
Fill in the fields and send
If the template has parts to fill in (a name, your company, a date…), a form asks for them. At the top you’ll see a preview of how the message will look. Fill in the fields and tap Send.
Done! The template was sent
The message appears in the conversation with the fields already filled in. When the customer replies, the window reopens and you can write freely again.
View: choose which templates show up in the chat
The View button opens the list of templates for your number. There you decide which ones you want handy in the chat (with Show / Hide from chat) and you add labels to group them. That way, in the closed window you only see the ones you use most.
How do I know it worked?
You’ll see the template message inside the chat, on the side of the messages you send, with the time. It will also show up as the last message in the chat list.Frequently asked questions
Why can't I write a normal message?
Why can't I write a normal message?
It’s a WhatsApp rule: 24 hours after the customer’s last message, the “window” closes and you can only reopen it with an approved template. When the person replies, it reopens and you can write freely again. More detail in the The 24-hour window guide.
Do I have to go to Campaigns to send a template to a single person?
Do I have to go to Campaigns to send a template to a single person?
No. That was the long way. Now, when the window is closed, you have the templates directly in the chat: you tap them and they’re sent.
What are the labels for (campaña_administracion, Test…)?
What are the labels for (campaña_administracion, Test…)?
They group your templates and let you choose which ones to show in the chat. You configure them from View. It’s optional, but it helps keep the ones you use most organized.
I tapped Create but the template doesn't appear yet
I tapped Create but the template doesn't appear yet
New templates have to be approved by WhatsApp before they can be used, and that can take a while. Once approved, you enable it for the chat from View.
I sent the template but the customer doesn't reply, can I keep writing?
I sent the template but the customer doesn't reply, can I keep writing?
Until they reply you’re still within the 24-hour limit, so you’d have to use another template. When they reply, the conversation reopens.
Go to chat
Send templates straight from the conversation in the Mindo platform.