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In this guide you’ll learn how to set up your business branches in Mindo, assign business hours, import Argentine holidays, and add special days. You’ll also see how to sync this information with your AI agents.

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Prerequisites

  • An active Mindo account with admin permissions.

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Create a branch

1

Open Settings

From any screen in Mindo, click Settings in the left sidebar (near the bottom).
2

Go to Branches & Schedules

In the settings panel, look for the Workspace section and click Branches & Schedules.
3

Click 'Add branch'

A form opens where you fill in the branch details:
  • Type: choose Physical (brick-and-mortar) or Online (virtual support).
  • Name (required): the branch name.
  • Phone (optional): contact phone number.
  • Address (optional): physical address.
4

Save the branch

Click Save. The branch appears in the list with the status “Closed every day” until you set up its hours.

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Set up business hours

1

Open the schedule editor

Next to the branch, click the Edit schedule icon (the first of three buttons).
2

Choose a preset or configure manually

You have two options:
  • Quick presets: apply a typical schedule with one click (e.g., “Mon to Fri · 9–18”).
  • Add block: create a custom block by choosing the days and times.
Each block lets you select the days, adjust times, and add a midday break if your branch closes at noon.
3

Save the schedule

Click Save schedule. The branch now shows a summary of its hours (e.g., “Mon–Fri 09:00–18:00 · Sat, Sun closed”).

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Set up holidays and special days

1

Go to the Special Hours tab

Inside Branches & Schedules, click the Special Hours tab.
2

Import Argentine holidays (quick option)

Click Import Argentine holidays. In the dialog you can:
  • Choose the year.
  • Select or deselect the holidays you want.
  • Set whether branches stay closed or have special hours.
  • Choose which branches it applies to.
Click Import X holidays to confirm.
3

Add special days manually (optional)

Click Add special day and fill in:
  • Name (required): the name of the day.
  • Date (required): the date.
  • Branch: choose whether it stays Closed or Open with special hours.
  • Description (optional): an explanatory note.
Click Save. The special day appears in the list sorted by date.

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Sync with AI agents

At the top of Branches & Schedules you’ll see the AI Schedule Sync panel. Click to expand it and see which agents are synced. If any shows “not synced”, click Sync All Agents so they all know the updated schedules and holidays.
Remember to sync your agents every time you modify schedules or holidays. Without syncing, AI agents will respond with outdated information.

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FAQ

Yes, you can create as many branches as you need by clicking “Add branch”. Each one can have different hours.
When editing the schedule, click “Add time slot (midday break)” inside the block. This lets you define two time ranges for the same day (e.g., 9–13 and 14–18). You can also use the “Mon to Fri · 9–13 / 14–18” preset.
Yes. Holidays are imported by year, so at the beginning of each year you should import the new ones. Only future holidays are shown.
Yes. Each holiday has an edit button that lets you change the name, date, closure settings, or temporarily deactivate it.
It’s the feature that sends schedule and holiday information to your AI agents. This way, when a customer asks “what time do you open?” or “are you open on the holiday?”, the agent can respond with up-to-date information.
“Physical” is for in-person locations, and “Online” is for virtual support channels. Both types can have schedules and holidays configured in the same way.