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Suggestion mode is the verification phase before an AI agent goes into production. The agent is active and generates responses to user messages, but it does not send them automatically through WhatsApp: the responses appear on the Mindo platform as suggestions for a human operator to review. You decide whether the response is sent as is, or whether you reject it by leaving negative feedback so the Mindo team can correct the agent.

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Demo video

Detailed negative feedback is the main way for the Mindo team to fix and fine-tune the agent before it goes into production. The more specific you are when describing a problem, the faster it can be addressed.

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Steps to use suggestion mode

1

Monitor the chat

When you open a chat, you’ll see the agent active under the suggestion mode label. When the user sends a message, the AI starts generating a response automatically.
2

Wait for and view the suggestion

Once the AI finishes processing, the suggestion appears on the screen.
The suggestion is always generated exclusively for the last message received in the conversation. If you start typing manually in the text box, the AI-generated suggestion disappears.
3

Evaluate the AI response

Read the suggestion and decide whether the response is appropriate. You have two paths:
  • Approve (send): if the response looks correct, click send. The message is sent immediately to the user.
  • Reject (negative feedback): if you don’t like the response or the agent should have replied differently, click the dislike button.
4

Report errors with negative feedback

If you clicked dislike, a negative feedback ticket opens:
  1. Write a detailed comment explaining why the response was incorrect and how the agent should have replied.
  2. Click send feedback.
You must always send the negative feedback before replying to the user manually.
5

Review previous interactions (optional)

As you send messages, you can use the circular icon in the interface to view previous interactions. From that section you can also give dislike and send feedback on earlier responses from the agent.

Go to chat

Try suggestion mode from the Mindo platform.