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When you have internal contacts like teammates, partners, or suppliers, you probably don’t need the AI agent to reply to them automatically. With the permanent pause you can disable the agent for a specific chat without affecting the rest of your conversations.

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Before you start

  • You need an active AI agent in your business.
  • The contact must have at least one open conversation in Chat.

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Steps to pause the agent

1

Go to Chat

In the sidebar, click Chat under the Messaging section. You’ll see the list of all your conversations.
Conversation list in Mindo Chat

Conversation list in Chat

2

Open the contact's conversation

Find and click the conversation for the contact you want to pause the agent for.
Open conversation with a contact in Chat

Chat open with the selected contact

3

Open the agent menu

At the top of the chat, you’ll see a button with the name of the active agent (for example, “Prueba”). Click that button to expand the pause options.A menu opens with the following options:
  • 3 hours — short temporary pause
  • 1 day — pause for one day
  • 1 week — pause for one week
  • Permanent — the agent no longer replies in this chat
Agent dropdown menu showing pause options: 3 hours, 1 day, 1 week, Permanent

Agent menu with pause options

4

Select Permanent

Click Permanent. A message appears in the chat saying “AI Agent paused (permanent exclusion)” and the agent button changes to “All agents”.
Chat showing confirmation message: AI Agent paused (permanent exclusion)

Agent permanently paused

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How do I know it worked

The agent button at the top of the chat says “All agents” and the chat history shows the message “AI Agent paused (permanent exclusion)”. From now on, only your human team can reply in that conversation.

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Frequently asked questions

Yes. Click the “All agents” button at the top of the chat and select “Reactivate agent”.
No. The pause only applies to the conversation where you configured it. If the contact has chats on other numbers or sessions, those are not affected.
Yes. In the same menu you have temporary pause options: 3 hours, 1 day, or 1 week. When the time is up, the agent reactivates automatically.
No. The contact doesn’t see any change. They simply stop receiving automatic replies from the agent.
It’s ideal for internal contacts (coworkers, partners, suppliers) where you prefer only your human team to respond, without the bot stepping in.

Go to Chat

Pause the agent for a contact from the Mindo platform.